TY  - BOOK
AU  - Ventola,Eija
TI  - The structure of social interaction : a systemic approach to the semiotics of service encounters
T2  - Open linguistics series
SN  - 0861876261 :
U1  - 302 
PY  - 1987///
CY  - London
PB  - Frances Pinter
KW  - Social interaction
KW  - Sociolinguistics; Oral communication; Ethnography; Global structure; Generic structure
N2  - Social Science
ER  -