TY  - BOOK
AU  - Stapleton,James J.
TI  - Executive's guide to knowledge management : the last competitive advantage
SN  - 0471229253
U1  - 658.4038 19
PY  - 2003///
CY  - New York
PB  - John Wiley  Sons
KW  - Knowledge management
KW  - Spines
KW  - Customer services; Information resource management
N2  - Business
ER  -