TY  - BOOK
AU  - Hayes,Jenny
AU  - Dredge,Frances
TI  - Managing customer service
SN  - 0566080052
U1  - 658.812 19
PY  - 1998///
CY  - England
PB  - Gower
KW  - Customer service
KW  - Spines
KW  - Communication issue
N2  - Business
ER  -