TY - BOOK AU - Katz,William A. TI - Introduction to reference work : basic information services; volume 1 SN - 0071120742 : U1 - 025.552 19 PY - 2002/// CY - Boston PB - Mc Graw-Hill KW - Reference services KW - Spines KW - Information service; Reference books N2 - General Collection ER -