TY  - BOOK
AU  - Katz,William A.
TI  - Introduction to reference work : reference services and reference processes; volume II
SN  - 0071120734 :
U1  - 025.552 19
PY  - 2002///
CY  - Boston
PB  - McGraw-Hill
KW  - Reference services
KW  - Spines
KW  - Reference works
N2  - General Collection
ER  -