TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service : skills and concepts for success
SN  - 0078226333
U1  - 658.812 19
PY  - 2002///
CY  - New York
PB  - Glencoe / McGraw-Hill
KW  - Customer service
KW  - Spines
KW  - Customer relationships
N2  - Business
ER  -