TY - BOOK AU - Gitlow,Howard S. AU - Oppenheim,Alan J. AU - Oppenheim,Rosa AU - Levine,David M. TI - Quality management T2 - McGraw-Hill/Irwin series operations and decision sciences SN - 0071123385 : U1 - 658.4013 PY - 2005/// CY - Boston PB - McGraw-Hill KW - Quality management KW - Inspection policy N2 - Business ER -