TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary
TI  - Total quality management
SN  - 8120328833 :
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
KW  - Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design
N2  - Business
ER  -