TY  - BOOK
AU  - Suganthi,L.
AU  - Samuel,Anand A.
TI  - Total quality management
SN  - 8120326555 :
U1  - 658.4013 
PY  - 2004///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
KW  - Quality planning; Customer orientation; Quality ambience; Team development; Reliability; Cost; TQM road map
N2  - Business
ER  -