TY  - BOOK
AU  - Mohanthy,R.P.
AU  - Lakhe,R.R.
TI  - TQM in the service sector
SN  - 8172249535 :
U1  - 658.4013 
PY  - 2006///
CY  - Mumbai
PB  - Jaico Publishing
KW  - TQM
KW  - Service quality model; Analytical tools; Quality measurement
N2  - Business
ER  -