TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management : creating and sustaining organizational effectiveness
SN  - 8120328213 :
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi
PB  - Prentic-Hall 0f Insia
KW  - Quality management
KW  - Organizational effectiveness; Quality systems; Strategic planning; Organizational leadership; Process management; Project management
N2  - Business
ER  -