TY - BOOK AU - Krajewski,Lee J. AU - Ritzman,Larry P. TI - Operations management : processes and value chains SN - 8120328051 : U1 - 658.5 PY - 2005/// CY - New Delhi PB - Prentice-Hall KW - Operations management KW - Operations strategy; Process design; Process analysis; TQM; SPC; Managerial practice; Value chains N2 - Business ER -