TY  - BOOK
AU  - Jannakirman,B.
AU  - Gopal,R.K.
TI  - Total quality mangement: text and cases
SN  - 8120329953 :
U1  - 658.4013 
PY  - 2006///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - Total quality management
KW  - Quality concepts; Quality Services; Proactive improvement; Quality standard; Customer relationship management
N2  - Business
ER  -