TY - BOOK AU - Dobb,F.P. TI - ISO 9000 quality registration: step by step SN - 0750644400 : U1 - 658.4013 PY - 1999/// CY - Oxford PB - Batterworth-Heinnman KW - Quality registration KW - Quality policy manual; ISO 9000; Total quality management; Management N2 - Business ER -