TY - BOOK AU - O'Rourke,James S. TI - Management communication: a case analysis approach SN - 8129710315 : U1 - 658.45 PY - 2004/// CY - New Delhi PB - Pearson Education KW - Management communication KW - Communication and Strategy; Communication ethics; Speaking; Writing; Listening and feedback; Managing conflict N2 - Business ER -