TY  - BOOK
AU  - Nankervis,Alan
AU  - Smith,John Milton
AU  - Miyamoto,Tadayuki
AU  - Taylor,Ruth
TI  - Managing services
SN  - 0521606516 :
U1  - 658.00994 
PY  - 2005///
CY  - Cambridge
PB  - Cambridge University press
KW  - Managing service
KW  - Service environment; Stakeholders; Managing strategy; Marketing management; Financial management
N2  - Business
ER  -