TY - BOOK AU - Nankervis,Alan AU - Smith,John Milton AU - Miyamoto,Tadayuki AU - Taylor,Ruth TI - Managing services SN - 0521606516 : U1 - 658.00994 PY - 2005/// CY - Cambridge PB - Cambridge University press KW - Managing service KW - Service environment; Stakeholders; Managing strategy; Marketing management; Financial management N2 - Business ER -