TY  - BOOK
AU  - Martin,David
TI  - Tough Talking: how to handle awkward situations
SN  - 8173712182 :
U1  - 658.3 
PY  - 1994///
CY  - India
PB  - University Press
KW  - Business; techniques; Manoeuvring warring; Tough Talking; Tough; talking
KW  - Terrors; good corporate citizen; nuisances; Managing Media; Customer Care; Awkward attitudes; performance Problems
N2  - Business
ER  -