TY  - BOOK
AU  - Fliehman,Deborah G.
AU  - Auld,David D.
TI  - Customer retention through quality leadership : the baxter approach
SN  - 0873891678 :
U1  - 658.812 
PY  - 1993///
CY  - Milwaukee, Wisconsin
PB  - ASQC Quality Press
KW  - Customer satisfaction
KW  - Customer relation; Quality of product
N2  - Business
ER  -