TY - BOOK AU - Barnard,William AU - Wallace,Thomas F. TI - The innovation edge : creating strategic breakthroughs using the voice of the customer T2 - Executive breakthrough series SN - 0939246414 U1 - 658.8105 PY - 1994/// CY - Essex Junction, VT PB - Omneo KW - Customer KW - Sales force; Sales strategy N2 - Business ER -