TY  - BOOK
AU  - Spector,Robert
AU  - McCarthy,Patrick D.
TI  - The Nordstrom way : the inside story of America's \ 1 customer service company
SN  - 0471584967
U1  - 658.800973 
PY  - 1995///
CY  - New York
PB  - John Wiley
KW  - Customer service
KW  - Nordstrom; Department stores; Entrepreneurs
N2  - Business
ER  -