TY - BOOK AU - Heil,Gary AU - Parker,Tom AU - Tate,Rick TI - Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality SN - 0471286311 U1 - 658.812 PY - 1995/// CY - New York PB - John Wiley KW - Leadership KW - Customer satisfaction; Organizational change N2 - Business ER -