TY  - BOOK
AU  - Heil,Gary
AU  - Parker,Tom
AU  - Tate,Rick
TI  - Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality
SN  - 0471286311
U1  - 658.812 
PY  - 1995///
CY  - New York
PB  - John Wiley
KW  - Leadership
KW  - Customer satisfaction; Organizational change
N2  - Business
ER  -