TY  - BOOK
AU  - Leland, Karen : Bailey, Keith
TI  - Customer Service for Dummies / 
SN  - 9780471768692
U1  - 658.812 L537c 2006 
PY  - 2006///
CY  - USA
PB  - Wiley, 
KW  - Customer Service
KW  - Marketing
ER  -