TY  - BOOK
AU  - Fisher,Judith E.
TI  - The Phone Book: Telephone Skills for Business Success 
SN  - 0256187444
U1  - 651.73 F533p 1996 
PY  - 1996///
CY  - Chicago
PB  - Irwin Mirror Press
KW  - Telephone in business
KW  - Telephone etiquette
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh031/95001863.html
UR  - http://www.loc.gov/catdir/toc/mh031/95001863.html
ER  -