TY  - BOOK
AU  - Bernstein,Albert J.
AU  - Rozen,Sydney Craft
TI  - Dinosaur brains : dealing with all those impossible people at work
SN  - 047161808X
U1  - 658.3 
PY  - 1989///
CY  - New York
PB  - John Wiley
KW  - Personnel management
KW  - Interpersonal relations; Job stress; Manipulation; Customerservice; Motivation; Labor
N2  - Business
ER  -