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1.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithmal, Mary Jo Bitner by Zeithmal, Valarie A Bitner, Mary Jo Edition: 3rd Material type: Text Publication details: New Delhi : Tata McGraw-Hill Publishing, 2003 Availability: Items available for loan: CIU Library (2)Call number: 658.8 Z48s 2003, ... Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / by Zeithmal, Valarie A.: Mary Jo Bitner : Dwayne D. Gremler : Ajay Pandit Edition: 7th ed. Material type: Text Publication details: New Delhi : Tata McGraw-Hill Publishing, 2019 Availability: Items available for loan: CIU Library (2)Call number: 658.8 Z48s 2021, ... Not available: CIU Library: Checked out (1). Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Customer service : skills and concepts for success / Robert W. Lucas by Lucas, Robert W Edition: 2nd Material type: Text Publication details: New York : Glencoe / McGraw-Hill, 2002 Availability: Items available for loan: CIU Library (1)Call number: 658.812 L933c. Not available: CIU Library: Checked out (1). Place hold Save to lists Add to cart (remove)