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The Nordstrom way : the inside story of America's \ 1 customer service company / Robert Spector, Patrick D. McCarthy by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : John Wiley, 1995
Availability: Items available for loan: CIU Library (1)Call number: 658.800973 S742n 1995.

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Managing smart : 325 high-performance tips every manager must know / Lynne Milgram, Alan Spector, Matt Treger by
Edition: 1st ed.
Material type: Text Text
Publication details: New Delhi : Prentice-Hall of India, 1999
Availability: Items available for loan: CIU Library (1)Call number: 658.406 M644m 1999.

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