Services martketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner

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Material type: Text

TextSeries: Publication details: New Delhi : Tata/McGraw-Hill, 2001.Edition: 2ndDescription: xxviii,620p. : illISBN:

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Subject: Business

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Holdings
Item type	Current library	Call number	Copy number	Status	Notes	Barcode
CIU Library	CIU Library General Stacks	658.8 Z48s (Browse shelf(Opens below))	1	Lost	Lost in 2006 and Write-Off Proposal approved by Hon'ble VC Sir in 7th LLRC Committee Meeting held on 15th July, 2019	PH00096

Business

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