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Services martketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner by Series:
Edition: 2nd
Material type: Text Text
Publication details: New Delhi : Tata/McGraw-Hill, 2001
Availability: Not available: CIU Library: Lost (1).

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2.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner by Series:
Edition: 2nd
Material type: Text Text
Publication details: Boston : Irwin/McGraw-Hill, 2000
Availability: Not available: CIU Library: Checked out (2).

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