| 000 | 00811nam a2200193 a 4500 | ||
|---|---|---|---|
| 999 |
_c1560 _d1560 |
||
| 020 | _a0471644099 : | ||
| 082 | 0 | 4 | _a658.812 |
| 245 | 0 | 0 |
_aCustomer relationship management : a strategic imperative in the world of e-business / _cedited by Stanley A. Brown |
| 250 | _a1st ed. | ||
| 260 |
_aToronto : _bJohn Wiley, _c2000. |
||
| 300 |
_axxviii,345p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aCustomer relations _924516 |
| 650 | 2 | 7 |
_aMarket intelligent enterprises; Mass customization; Customer strategy; Product strategy; New products; Channel management; Infrastructure strategy; Customer relations management strategy; Knowledge management _924517 |
| 942 | _cBK | ||