000 00695nam a2200205 a 4500
999 _c1655
_d1655
020 _a0750639520 :
082 0 4 _a658.40130722
100 1 _aOakland, John S.
_924916
245 0 0 _aTotal quality management : text with cases /
_cJohn S. Oakland
250 _a2nd
260 _aOxford :
_bButterworth-Heinemann,
_c2000.
300 _axii,380p. :
_bill
520 0 _aBusiness
650 1 7 _aTotal quality management
_924917
650 2 7 _aTotal quality management-Text and cases; System design; Communications; Leadership; Change management
_924918
942 _cBK