000 00660nam a2200205 a 4500
008 110328s1999 a g 000 eng d
020 _a157444266X :
_cTk.2849.05
040 _aBD-DhIUB
_cBD-DhIUB
082 0 4 _a658.401307226
_219
100 1 _aRoss, Joel E.
245 0 0 _aTotal quality management : text, cases and readings /
_cJoel E. Ross
250 _a3rd
260 _aBoca Raton :
_bSt. Luice Press,
_c1999.
300 _axv,550p. :
_bill
520 0 _aBusiness
556 _a2003-04-22
650 1 7 _aTotal quality management
_2Spines
650 2 7 _aLeadership; Strategic planning; Human resource; Customer; Cost
_2Spines
999 _c2245
_d2245