| 000 | 00818nam a2200241 a 4500 | ||
|---|---|---|---|
| 999 |
_c2246 _d2246 |
||
| 020 | _a8178082705 : | ||
| 082 | 0 | 4 | _a658.4013 |
| 100 | 1 |
_aBesterfield, Dale H. _916234 |
|
| 245 | 0 | 0 |
_aTotal quality management / _cDale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre |
| 250 | _a2nd | ||
| 260 |
_aDelhi : _bPearson Education Asia, _c1999. |
||
| 300 |
_ax,533p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aTotal quality management _916235 |
| 650 | 2 | 7 |
_aLeadership; Customer satisfaction; Employee _916236 |
| 700 | 1 |
_aBesterfield-Michna, Carol _916237 |
|
| 700 | 1 |
_aBesterfield, Glen H. _916238 |
|
| 700 | 1 |
_aBesterfield-Sacre, Mary _916239 |
|
| 942 | _cBK | ||