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_c2652 _d2652 |
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| 020 | _a0471720348 : | ||
| 082 | 0 | 4 | _a658.8 |
| 100 | 1 |
_aGronroos, Christian _922778 |
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| 245 | 0 | 0 |
_aServices management and marketing : a customer relationship management approach / _cChristian Gronroos |
| 250 | _a2nd | ||
| 260 |
_aChichester : _bJohn Wiley, _c2000. |
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| 300 |
_ax,394p. : _bill |
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| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aService marketing _922783 |
| 650 | 2 | 7 |
_aService management; Service industries - Marketing; Customer services; Quality management _922784 |
| 942 | _cBK | ||