| 000 | 00709nam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c2844 _d2844 |
||
| 020 | _a0070530424 : | ||
| 082 | 0 | 4 | _a658.8 |
| 100 | 1 |
_aZeithmal, Valarie A. _99916 |
|
| 245 | 0 | 0 |
_aServices marketing : integrating customer focus across the firm / _cValarie A. Zeithmal, Mary Jo Bitner |
| 250 | _a3rd | ||
| 260 |
_aNew Delhi : _bTata McGraw-Hill Publishing, _c2003. |
||
| 300 |
_axx,668p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aServices marketing _926418 |
| 650 | 2 | 7 |
_aCustomer relationships; Service recovery _926419 |
| 700 | 1 |
_aBitner, Mary Jo _93743 |
|
| 942 | _cBK | ||