| 000 | 00688nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 110328s2000 a g 000 eng d | ||
| 020 | _a0071352104 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aThompson, Harvey | |
| 245 | 0 | 0 |
_aThe customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2000. |
||
| 300 |
_axv,247p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 556 | _a2004-05-24 | ||
| 650 | 1 | 7 |
_aMarketing _2Spines |
| 650 | 2 | 7 |
_aCustomer interaction; Customer management _2Spines |
| 999 |
_c2992 _d2992 |
||