| 000 | 00985nam a2200241 a 4500 | ||
|---|---|---|---|
| 999 |
_c3757 _d3757 |
||
| 020 | _a8120328833 : | ||
| 082 | 0 | 4 | _a658.4013 |
| 100 | 1 |
_aBesterfield, Dale H. _921216 |
|
| 245 | 0 | 0 |
_aTotal quality management / _c Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre |
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi : _bPrentice-Hall of India, _c2003. |
||
| 300 |
_axi,640p. : _bill. |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aTotal quality management _921217 |
| 650 | 2 | 7 |
_aLeadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design _921218 |
| 700 | 1 |
_aBesterfield-Michna, Carol _921219 |
|
| 700 | 1 |
_aBesterfield, Glen H. _921220 |
|
| 700 | 1 |
_aBesterfield-Sacre, Mary _921221 |
|
| 942 | _cBK | ||