000 00682nam a2200229 a 4500
008 110328s2004 a g 000 eng d
020 _a0761932550 :
_cTK.640
040 _aBD-DhIUB
_cBD-DhIUB
082 0 4 _a658.8
_219
100 1 _aBalachandran, S.
245 0 0 _aCustomer driven services management /
_c Balachandran, S.
250 _a2nd ed.
260 _aNew Delhi :
_bResponse Book,
_c2004.
300 _aXiii, 304p.
520 0 _aBusiness
556 _a2011-11-15
650 1 7 _aCustomer service; Management
_2Spines
650 2 7 _aCustomer driven Management; Indian customer Service; Customer service
_2Spines
651 4 _a
653 0 0 _a
999 _c4760
_d4760