000			01736cam a22001694a 4500
082	0	0	_a647.94/071/073
245	0	0	_aCases in hospitality and tourism management / _cedited by Robert M. O'Halloran, Ken Jarvis, Amy Allen-Chabot.
260			_aUpper Saddle River, N.J. : _bPearson Education, _cc2006.
300			_a127 p. : _bill. ;
504			_aIncludes bibliographical references.
505	0		_aMenu extensions in a fast food operation -- The waitress with a nose ring -- Menu changes resulting from food delivery shortages -- The case of the excessively busy line cook -- The redesign of a school cafeteria -- The employee whose personal habits defy sanitation guidelines -- Marketing ingenuity and product development -- Vending opportunities -- The buses are coming! A management planning case study -- Rebidding the contract -- Leadership expectations at the Benson Hotel -- Labor productivity: a hotel case study -- Partnership marketing: the Forte Hotels exemplar -- Hotel recruitment in a rural environment: making lemonade from lemons -- Franchise services evaluation -- The Madison Hotel in Memphis: a case study in the creation and development of a boutique hotel -- A fresh start at the Rainbow Golf Resort -- Blue Thistle Country Club -- Work morale and motivation -- The Adirondacks: human and nature tourism partnership -- Developing Jordanian tourism products and services -- Mount Evans scenic byway: is it being loved to death? Or is this a business opportunity? -- Border tourism synergies in the north country: New York and Quebec.
650		0	_aHospitality industry _zUnited States. _91164
700	1		_aO'Halloran, Robert M. _91165
700	1		_aJarvis, Ken. _91166
700	1		_aAllen-Chabot, Amy. _91167
942			_cBK
999			_c5108 _d5108