| 000 | 00716nam a2200217 a 4500 | ||
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| 999 |
_c670 _d670 |
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| 020 | _a0873891678 : | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aFliehman, Deborah G. _916442 |
|
| 245 | 0 | 0 |
_aCustomer retention through quality leadership : the baxter approach / _cDeborah G. Fliehman, David D. Auld |
| 250 | _a1st ed. | ||
| 260 |
_aMilwaukee, Wisconsin : _bASQC Quality Press, _c1993. |
||
| 300 |
_axii,233p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aCustomer satisfaction _916443 |
| 650 | 2 | 7 |
_aCustomer relation; Quality of product _916444 |
| 700 | 1 |
_aAuld, David D. _916445 |
|
| 942 | _cBK | ||