| 000 | 00762nam a2200229 a 4500 | ||
|---|---|---|---|
| 999 |
_c682 _d682 |
||
| 020 | _a0471286311 | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aHeil, Gary _916215 |
|
| 245 | 0 | 0 |
_aLeadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / _cGary Heil, Tom Parker, Rick Tate |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bJohn Wiley, _c1995. |
||
| 300 | _axxvi,290p. | ||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aLeadership _916216 |
| 650 | 2 | 7 |
_aCustomer satisfaction; Organizational change _916217 |
| 700 | 1 |
_aParker, Tom _916218 |
|
| 700 | 1 |
_aTate, Rick _915809 |
|
| 942 | _cBK | ||