| 000 | 01458cam a2200325 a 4500 | ||
|---|---|---|---|
| 999 |
_c7093 _d7093 |
||
| 020 | _a0071352104 | ||
| 020 | _a9780071352109 | ||
| 082 | 0 | 0 | _a658.812 T468c 2000 |
| 100 | 1 |
_aThompson, Harvey. _93385 |
|
| 245 | 1 | 4 |
_aThe customer-centered enterprise : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2000. |
||
| 300 |
_axv, 247 p. : _bill. ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _911407 |
|
| 650 | 0 |
_aCustomer relations. _911408 |
|
| 650 | 0 |
_aSuccess in business. _911409 |
|
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/bios/mh041/99023967.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/description/mh023/99023967.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/mh023/99023967.html |
| 942 | _cBK | ||